Delivery Information

DELIVERY RATES

Please refer to the charts below to calculate the delivery charges of your order; the country determines this. No orders will be delivered on holidays. 

We will send you a delivery confirmation e-mail with a tracking number that allows you to track your order at all times.

• United Kingdom and Eurozone Countries: Enjoy FREE delivery on orders of £35 or more. Countries included: Spain, Germany, United Kingdom, Ireland, Austria, Belgium, Denmark, Finland, France, Greece, Netherlands, Italy, Luxembourg, Monaco and Sweden.

United Kingdom and Eurozone Countries

 ROYAL MAIL STANDARD: 2 to 4 business days

 £ 3.95 (VAT included) or FREE on orders of £35 or more

 ROYAL MAIL EXPRESS: 1 to 2 business days

 £ 6.45 (VAT included) or FREE on orders of £60 or more

 

• International Delivery: Applies for deliveries to Canary Islands, Ceuta and Melilla, and to all countries outside of Eurozone and UK.

Wahabs is not responsible for import duties since each country has its own policies. Our delivery times are guaranteed, however local customs office in your country can cause delays in the delivery of your order.

 International Delivery

 10 to 20 business days

 £ 8.90 (VAT included)


RETURN AND EXCHANGE POLICY

We stand proud for our brand’s reputation of high quality and design. Our 100% satisfaction guaranteed policy ensures that every item you purchase at Wahabs.co.uk meets your highest standards.

If for some reason you are not satisfied with a product, we will assist you with a fast and easy exchange or refund.

Consider the requirements below:

You may return unworn products within 14 days of purchase to qualify for a refund or an exchange.

Products should be in perfect condition, have all tags attached, and ideally in they’re original packaging.

For hygiene purposes, panties cannot be returned for a refund or exchange, except when genuine quality issues have been identified.

For returns and exchanges, shipping fees are non-refundable and the customer is responsible for the shipping cost of returning the products. In the unlikely event of a product defect or a quality issue, we will reimburse you for the cost of the return shipping fees.

Fill the Return and Exchange Form and follow the instructions for a fast and simple exchange or refund.

You must ship the item(s) and the form completely filled to:

Wahabs c/o AL-Wahab International LTD

14 Belton Walk

Oldham

OL9 6HP

United Kingdom

 

Returns

For a withdrawal of your purchase, you have 14 days to return the product. Please follow the instructions in the Return and Exchange Form. The total amount of the returned item(s) will be credited within the next 2- 3 business days to the card used for the original transaction.

 Exchanges

 Follow the instructions in the Return and Exchange Form to exchange your item(s). You have 14 days after receiving you purchase to return it to Wahabs. Keep in mind the types of exchanges available:

Products worth the same amount: Once the exchange is processed, there will be no additional charge or refund.

Balance due to customer: If the original item(s) purchased is exchanged for an item of a lesser amount, a generated difference between the two amounts will be credited back to the card used for the original transaction, including if you paid through PayPal. Please allow 2 to 3 business days for this amount to be reflected on your account.

Balance due to Wahabs: If you want to exchange your purchase for an item of greater amount, you must return the item(s) and place a new order.

For more information, please call us +44 (0) 1619484582, Monday to Friday from 9:00 to 17:00 and Saturday from 11:00 to 15:00.